Terms of Service

These terms govern your use of this website and, where we have no separate signed agreement with you, the services provided by PT Makuta Loka Sampurna, an Indonesian company with its registered office at Karangjati RT 1 RW 7, Desa Kecila, Kec. Kemranjen, Kab. Banyumas, Jawa Tengah 53194, Indonesia.

1. This website

The content here is provided for information about our company and services. It is not an offer, and nothing on it forms a contract by itself. We may change or withdraw any part of the site at any time.

2. Our services

We provide commerce operations services to business clients, which may include:

• Operation of marketplace storefronts, including catalog, pricing, promotions and orders
• Management of advertising accounts and campaigns on advertising platforms
• Reporting and analysis of advertising and marketplace performance
• Creator and affiliate programme operations

The specific scope, deliverables, service levels and fees for an engagement are set out in a separate written agreement or proposal between us and the client. Where that agreement conflicts with these terms, that agreement prevails.

3. Account access and authorization

Our services require access to accounts the client owns on third-party platforms. The client is responsible for granting that access through the platform's own authorization mechanism, for confirming they are entitled to grant it, and for maintaining their own agreements with those platforms. Access may be withdrawn by the client at any time; where it is, we cannot perform the affected services from that point.

4. Client responsibilities

• Providing accurate product, pricing, stock and brand information
• Ensuring the products advertised and sold comply with applicable law and platform policy
• Holding the rights to any brand assets, images, video and copy supplied to us
• Funding advertising budgets and settling platform charges directly, unless agreed otherwise

5. Third-party platforms

We operate on platforms we do not control. Their policies, fees, features, algorithms and approval decisions are theirs alone and may change without notice. We are not responsible for a platform suspending, restricting or rejecting an account, campaign, listing or product, nor for outages or data discrepancies originating with the platform. We are not affiliated with, endorsed by, or acting as an agent of any platform unless expressly stated in writing.

6. Performance

We provide our services with reasonable skill and care, and report results as we find them. Commercial outcomes depend on factors outside our control — product, pricing, stock, competition, seasonality and platform behaviour among them. Unless a written agreement says otherwise, we do not guarantee any specific level of sales, revenue, return on ad spend or ranking.

7. Intellectual property

The client retains ownership of its brand, products, content and account assets. We retain ownership of our platform, tooling, methods, templates and know-how, including any improvements made while performing services. Deliverables produced specifically for a client are licensed to that client for their business use on payment of the applicable fees.

8. Confidentiality and data

Each party will keep the other's non-public information confidential and use it only for the engagement. Our handling of data, including data accessed through platform APIs, is described in our Privacy Policy, which forms part of these terms.

9. Fees

Fees, billing cycle and payment terms are set out in the applicable agreement or proposal. Advertising spend is separate from our fees and is the client's cost unless expressly agreed otherwise in writing.

10. Term and termination

Either party may terminate an engagement in accordance with the notice period in the applicable agreement, or, where none is specified, on thirty days' written notice. Either party may terminate immediately for material breach that is not remedied within fourteen days of written notice. On termination we will hand over reporting and account access, and delete or return client data in line with our Privacy Policy.

11. Liability

Nothing in these terms limits liability that cannot be limited under Indonesian law. Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, and our total aggregate liability arising out of an engagement is limited to the fees paid to us by the client for that engagement in the three months preceding the event giving rise to the claim.

12. Governing law

These terms are governed by the laws of the Republic of Indonesia. Disputes that cannot be settled amicably will be submitted to the competent court in Indonesia.

13. Contact

PT Makuta Loka Sampurna
info@loops.my.id · +62 852-2744-2552